Politique d’expédition

General Information

We are delighted to offer worldwide shipping from Germany. Below, you will find detailed information regarding our shipping conditions for each country we ship to. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Shipping Destinations and Delivery Times

We currently ship to the following countries:

Europe:

  • Germany: 1-3 business days
  • France: 3-5 business days
  • England (UK): 3-5 business days
  • Spain: 3-5 business days
  • Portugal: 3-5 business days

North America:

  • USA: 7-14 business days
  • Panama: 10-15 business days
  • Haiti: 10-15 business days
  • Dominikanische Republik (Dom Rep.): 10-15 business days
  • Martinique: 10-15 business days
  • Guadeloupe: 10-15 business days
  • Grenada: 10-15 business days

South America:

  • Brasilien: 10-15 business days
  • Französisch-Guyana: 10-15 business days

Asia:

  • China: 10-20 business days

Africa:

  • Nigeria: 10-20 business days
  • Benin: 10-20 business days
  • Senegal: 10-20 business days
  • Seychellen: 10-20 business days
  • Mauritius: 10-20 business days

Shipping Costs

Shipping costs vary depending on the destination country and the weight of the package. The shipping cost will be calculated and displayed at checkout before you complete your purchase.

Customs, Duties, and Taxes

Please note that shipments to countries outside the European Union (EU) may be subject to import duties and taxes, which are levied once the package reaches your country. These additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Tracking Your Order

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Restrictions

Certain products may have restrictions or cannot be shipped to specific destinations. If your order contains such products, we will contact you with further information and possible solutions.

Lost or Damaged Packages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our customer service team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.